Our Experience is ready for you
Our Services are:
Managed
Services
Service Excellence.
Managed Services
Seamless Execution, Unwavering Support
At Techner, our Service Delivery Team leads the way in delivering exceptional activities, ensuring seamless operations and unparalleled customer service. We specialise in tailoring bespoke solutions that not only enhance your operational model but also drive customer satisfaction, reduce operational costs, and keep you ahead in the competitive landscape.
In today's dynamic business environment, efficient service delivery and robust support are paramount. Techner's commitment goes beyond conventional support — we provide a strategic advantage through unparalleled service delivery. Elevate your operations with us and experience a new standard in Service and Support Management.
With our dedicated team and innovative approach, Techner stands ready to meet your Service and Support Management needs head-on. Whether you require streamlined processes, proactive support, or customised solutions, we are here to help you navigate the challenges and achieve your objectives. Partner with Techner today and let us empower your business for success.
Explore how our Service Delivery services can add significant value to your projects:
- Network Operations Centre (NOC)Techner's NOC provides monitoring and management of network infrastructure to ensure optimal performance and quick resolution of issues.
- Continuous network monitoring
- Proactive issue detection and resolution
- Performance analysis and reporting
- Incident escalation and management
- Network security monitoring
- Incident ManagementTechner's Incident Management service ensures swift identification, assessment, and resolution of incidents to minimize downtime and impact.
- Incident detection and logging
- Prioritization and escalation
- Root cause analysis
- Incident resolution and recovery
- Post-incident reviews
- Change and Configuration ManagementTechner's Change and Configuration Management service handles all changes to IT infrastructure in a controlled and systematic manner.
- Change request processing
- Risk and impact assessment
- Configuration tracking and documentation
- Change implementation and verification
- Continuous improvement and audits
- Back Office OperationsTechner's Back Office Operations provide essential support functions to enhance business efficiency and streamline processes.
- Data management and processing
- Report preparation and submission
- Administrative support services
- Compliance and quality assurance
- Workflow automation and optimization
- Service Desk and Customer SupportTechner's Service Desk and Customer Support deliver exceptional assistance to resolve technical issues and enhance customer satisfaction.
- Multi-channel support (phone, email, chat)
- Issue tracking and ticketing
- Troubleshooting and problem-solving
- Customer feedback and follow-up
- Service level agreement (SLA) management
- RF Planning & OptimisationTechner's RF Planning & Optimisation service ensures optimal network performance through meticulous planning and continuous optimization.
- Radio frequency planning and design
- Network capacity analysis
- Coverage and performance optimization
- Interference management
- Regular network performance audits
Our Services
What We Do?
